Your Houndsy kibble dispenser is shipped in packaging to protect it from damage along the way. That being said, if your package arrives damaged or opened, please take the following steps before contacting us:
- Immediately document the damage with pictures before opening the package.
- Open the package and carefully inspect the contents to make sure your kibble dispenser and accessories are all present and undamaged.
- If you do encounter any damage, please send picture documentation along with any supporting information to hello@houndsy.com.
- We'll take it from there and file a claim with the carrier to resolve the issue on your behalf.