If you received an item that doesn’t match your order, please follow these steps to resolve the issue quickly:
Step 1: Check your order details
- Review your order confirmation email to confirm the items you purchased
- Compare your order to the item(s) you received
Step 2: Contact Houndsy Support
- Contact our Customer Success team and provide:
- Your order number
- A description of the incorrect item
- A photo of the item you received (this helps us process your request faster)
Our Customer Success Team will provide instructions for returning the wrong item if necessary, and we will ship the correct item as soon as possible at no additional cost.
⚠️ Important
- Do not dispose of the incorrect item until you have received instructions from our team
-
Keep the original packaging if possible to make the return easier
💡Tip
Taking a clear photo of the received item, including labels or packaging, helps us verify the issue and speed up the replacement process.